This Privacy Policy applies to the collection and use of personal data on www.vondoren.no and in connection with purchases in the online store and other inquiries to Von Doren Watch Company AS. Here you will find information about, among other things, what personal data is collected, what it is used for and what rights you have. Von Doren Watch Company AS, organization number: 919 353 570 is responsible for the processing and can be contacted if you have any questions.

Contact information:

Von Doren Watch Company AS

Address: Frognerveien 13, 0263 Oslo

Phone: 21 51 00 80 Email address: support@vondoren.com

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What personal data do we process?

When you buy something in the online store, you will in many cases have to provide the following information:

• Name
• Telephone number
• Email address
• Card information
• Delivery address

The registration of this information is a prerequisite for the purchase to be completed. In connection with purchases and inquiries, we will also store:

• Purchase history, including what type of item you purchased and when you purchased them

• Service status, service history, returns, complaints, repairs and any product upgrades

You have the opportunity to tick the box that you wish to receive our newsletter. You can unsubscribe from this newsletter at any time by using a link at the bottom of the newsletter that will be sent by e-mail.

If you choose to participate in a campaign, user survey, etc., this may involve you providing additional information, such as gender, date of birth, interests, etc. depending on what is requested in the individual campaign or user survey. Participation in this type of survey is voluntary.

We may receive information from partners and suppliers in connection with the maintenance of mailing lists and marketing campaigns.

We use so-called cookies and similar technologies that generate information that we use to improve the user experience on the Website and for other analysis and statistical purposes. This information is used at an aggregate level, but some information may be considered personal data at the time of collection, such as your IP address. Information collection using cookies is described in more detail in Chapter 7 below.

1. Basis for processing personal data

The Personal Data Protection Act limits the right to process personal data by specifying what are to be considered legitimate grounds for collecting and using personal data (“Processing Grounds”). The Processing Grounds Act means that personal data may be processed when it is necessary to perform a contract with the data subject. Our contract with you is our primary Processing Ground.

In addition, we base parts of the processing on your consent. Consent is obtained through marketing inquiries, user surveys, campaigns, etc.

Certain processing is based on a balancing of interests, for example analysis and further development of our services and the Website where our legitimate interest in the use of the information outweighs any disadvantages for the individual customer.

2. What do we use your personal data for?

We process your personal data for the following purposes:

• Fulfillment of obligations related to sales: This includes fulfilling our obligations to you as a customer, including delivery, relevant service, customer follow-up and answering questions, as well as fulfilling our obligations under applicable regulations.

• Offer you relevant advice, follow-up and offers: We will use your personal information to provide you with relevant advice, follow-up and offers on products and services related to what you have already purchased from us.

• Establishing a customer profile: We will be able to establish a customer profile based on purchase history and available information as a basis for newsletters, product information, customized marketing and purchase analyses.

• Administration of user profiles: We have access to your user profile in order to manage your contact information and any consents to receive our newsletter, participation in campaigns or similar.

• If you contact us via customer service: Depending on the nature of your inquiry and the channel you contact us from (phone, chat, or email), we may need to know who you are, what product you purchased, your address, or your phone number. We will collect the information we need to help you.

• Complaints and repairs: If you complain about a product or ask us to carry out a repair or replacement, we will need your contact information in order to register the complaint and carry out the repair or replacement.

• development of services and secure operation: In order to further develop our services and operate the Website in a good and responsible manner, we are dependent on, among other things, being able to produce statistics on things like traffic, purchases and behavior on the Website. We may also need to gain knowledge about fraud and take measures to prevent it. We will, as far as possible, rely on aggregated data for these purposes.

• Electronic marketing: If you have explicitly consented to this, we will use personal data we have about you to send you offers and information about our products. In this connection, we use, among other things, the information we have about your previous purchases to provide you with offers that we think you will be interested in. You can let us know at any time that you no longer wish to receive this type of communication by contacting customer service.

• Campaigns and Surveys: If you choose to participate in a survey, campaign, etc. on the Website, you may be asked to provide personal information, such as your name, address and/or telephone number. The purpose will be to identify you if, for example, you win a prize.

3. Who has access to your personal data?

In some cases, other companies may have access to your personal information:

• Other companies: In some cases, we will need to share your personal information with other companies, for example in connection with customer service, complaints and repairs. The information we share will not be used by the recipient company for purposes other than those stated above in section 3.

• Partners: We have entered into partnerships with selected businesses that involve these businesses

("Partners") in some cases we provide Partner products and services (e.g. insurance, financing and repairs).

("Data Processor"). Questions regarding the Partner's processing of personal data must be directed to the relevant Partner.

• Public authorities: Your personal data may in special cases be disclosed to relevant public authorities. Such disclosure will only take place if we are required to do so by applicable laws and regulations.

4. Access from abroad

In the event that Von Doren Watch Company AS uses subcontractors established outside the EU/EEA, we will ensure that the processing is subject to protection equivalent to that which applies within the EU/EEA, for example by means of the EU's standard contractual clauses, the EU-US Privacy Shield or another similar arrangement.

5. Use of cookies etc.

We use so-called cookies to improve the user experience on the Website. A cookie is a text file that is placed in your browser's internal memory when you visit or interact with a website.

You have the option to prevent us from placing such cookies in your browser. Most modern browsers (Google Chrome, Firefox, Internet Explorer, Safari, Opera, etc.) are set to automatically accept cookies, but you can choose to change the settings so that cookies are not accepted. The disadvantage of disabling cookies in your browser is that the Website will not function optimally. The reason is that the purpose of most of the cookies we use is to provide functionality on the Website, such as allowing the Website to remember what you have put in your shopping cart.

We also use tools other than cookies to collect information about your IP address, the type of browser you use, your broadband provider, operating system, date and time of visit to the Website, as well as some data about how you navigate the site.

We use this information to analyze trends so that we can make the Website more user-friendly.

For a complete list of the cookies we use, follow this link.

6. Deletion

Von Doren Watch Company AS deletes your information in accordance with regulatory requirements.

Purchase information will generally be deleted when there is no longer a need to store the information to respond to customer inquiries and complaints, unless we need the information to fulfill other legitimate purposes. Accounting and other legislation may in some cases require us to store certain types of information for a longer period of time.

Instead of deleting personal data, it may be appropriate in some cases to anonymize personal data. Anonymization means removing all identifying or potentially identifying characteristics from data sets that are being held.

7. Your rights

Von Doren Watch Company AS values ​​your feedback. Here you can see what rights you have at any time and which you can exercise by contacting us here.

• Withdraw consent: If you have given consent to receive inquiries from us about offers for our goods and services, you can withdraw this consent at any time. We have made it easy for you to opt out of this type of inquiry in each inquiry from us. Consent can also be withdrawn by contacting customer service.

• Request access: You have the right to access the personal information we have registered about you.

• Request rectification or deletion: You can also ask us to correct inaccurate information we hold about you or ask us to delete personal data. We will comply with a request to delete personal data as far as possible, but we cannot do this if there are compelling reasons not to delete, for example, that we need to store the information for documentation purposes.

• Complaint to the supervisory authority: If you disagree with the way we process your personal data, you can submit a complaint to the Norwegian Data Protection Authority.

8. Changes

We may make changes to this Privacy Policy, for example as a consequence of us making changes to the structure or functionality of the Website. If we make significant changes, we will inform you about this on the Website.